Some of your business’s key interactions with customers may happen offline. Sample “offline events” can include:
- Customer calls the Call Center
- Customer purchases an item from the physical store
- Customer visits physical store
Offline Data Integration Methods
These events don’t happen as a result of the customer visiting your website. There are alternate ways to bring in this data, using our Offline Data method:
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| Column | Description |
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1. | Time Stamp | | | Status |
|---|
| colour | Green |
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| title | MANDATORY |
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2. | Customer ID | Must be the same ID received from Website/Mobile App | | Status |
|---|
| colour | Green |
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| title | MANDATORY |
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| 3. | Event Type | For purchase data send “7” | | Status |
|---|
| colour | Green |
|---|
| title | MANDATORY |
|---|
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| 4. | Category | Category Codes for Products must be identified | | Status |
|---|
| |
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| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
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| 5. | Event Name | Product Codes for Products must be identified | | Status |
|---|
| colour | Green |
|---|
| title | MANDATORY |
|---|
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| 6. | Num1 | Purchase Amount | | Status |
|---|
| colour | Green |
|---|
| title | MANDATORY |
|---|
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| 7. | Num2 | Total Sales = Total Amount Sold X Unit Price | | Status |
|---|
| colour | Green |
|---|
| title | MANDATORY |
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| 8. | Var 1 | City, Business Unit, etc. | | Status |
|---|
| |
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| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
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| 9. | Var 2 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
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| 10. | Var 3 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 11. | Var 4 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 12. | Var 5 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
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| 13. | EventName Attr1 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
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| 14. | EventName Attr2 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
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| 15. | EventName Attr3 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
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| 16. | EventName Attr4 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 17. | EventName Attr5 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 18. | EventName Attr6 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 19. | EventName Attr7 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
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| 20. | EventName Attr8 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 21. | EventName Attr9 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
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| 22. | EventName Attr10 |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
| 23. | EventTransaction Attr1 - AttrN |
| | Status |
|---|
| |
|---|
| colour | Yellow |
|---|
| title | OPTIONAL |
|---|
|
|
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Once you have entered the required file based on the rules and standards mentioned above, you can validate the file and schedule an automatic upload by visiting Personalize > Settings > Offline Data Import and selecting New Definition.
Image Modified
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Parent Topic: Sending Data to RMC
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